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Thursday, September 19 • 3:35pm - 4:25pm
User-Centered: Designing Outcomes and Assessment for Programs and Services

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How do we know that a program or service is effective for our patrons? Using attendance or satisfaction survey results only tells part of our story. In this interactive session, participants will develop user-centered outcomes and correlated assessment tools for measuring program and services effectiveness.

avatar for Emily OConnor

Emily OConnor

Adult Services Coordinator, Hennepin County Library
Emily is the Adult Services Coordinator of Hennepin County Library, with 20 years of experience in public and academic librarianship. She earned her MLIS from Florida State University and is completing her Master's in Leadership at Creighton University. Emily also serves as a consultant... Read More →

Thursday September 19, 2019 3:35pm - 4:25pm CDT
Winona 1